Direct billing to your extended health plan.
We bill extended health providers directly for physiotherapy, chiropractic, massage therapy, osteopathy and acupuncture, where your plan allows it.
Direct insurance billing
Direct insurance billing available for eligible services.
How insurance works at AuraWell Health
This page explains what each one covers here, how direct billing works and what to bring to your first visit.
Direct billing for rehabilitation services
For physiotherapy, chiropractic care and registered massage therapy, we bill your insurer directly where your plan allows it, so you pay only the portion your plan does not cover. We also offer direct billing for osteopathy and acupuncture. Coverage is set by your plan, not by the clinic, so we confirm eligibility at the front desk before your treatment.
How a claim works
Bring your benefits card (or your plan’s member and policy numbers) to your appointment. We submit the claim after your visit, and you pay any balance your plan does not cover. If your plan does not allow direct billing, you pay for the visit and we give you a receipt to submit yourself.
WSIB and car accident claims
We manage WSIB workplace injury claims and motor vehicle accident (MVA) rehabilitation, including the associated forms and reporting. Please bring your claim number and adjuster details if you have them.
Receipts and health spending accounts
Every receipt shows the practitioner, the service, the date and the amount you actually paid. You can submit receipts to your extended health plan, a health spending account (HSA) or your spouse’s plan for coordination of benefits, and keep them for the medical expense tax credit. Many drug plans cover the medication for an iron infusion; the clinic fee is separate.
Frequently asked questions
Do I need a doctor’s referral to use my benefits?
Not for physiotherapy, chiropractic or massage in Ontario, but some plans ask for one before they reimburse. Check your plan booklet or ask us to help.
Can you tell me my coverage before I book?
We can check eligibility when you arrive. For the exact amounts left in your plan, your insurer’s app or member line is the fastest source.
Which insurers do you bill?
We bill the insurers shown above directly, along with others. Call 905-207-7000 to confirm your plan before your visit.
More questions patients ask
Is direct billing available for osteopathy and acupuncture?
Yes. We offer direct billing for osteopathy and acupuncture, as well as physiotherapy, chiropractic care and massage therapy, where your plan allows it.
What if my plan does not allow direct billing?
You pay for the visit and we give you a detailed receipt to submit to your plan yourself.
Can I use a Health Spending Account?
Yes. Our receipts show the practitioner, service, date and amount paid, which is what Health Spending Accounts usually require.
Do you handle WSIB and car accident claims?
Yes, for physiotherapy. Bring your claim number and adjuster details to your first visit.